FAQ's
ORDERS & DELIVERY
WHERE DO YOU SHIP?
We currently ship across India. We're working to expand internationally and will announce global shipping soon.
HOW LONG DOES DELIVERY TAKE?
Orders are typically processed within 1–2 business days and delivered within 3–7 business days, depending on your location.
HOW CAN I TRACK MY ORDER?
Once your order is dispatched, you'll receive a tracking link via email or SMS to monitor your shipment.
DO YOU OFFER EXPRESS SHIPPING?
Express shipping may be available depending on your location.
RETURNS & EXCHANGES
WHAT IS YOUR RETURN POLICY?
To maintain the exclusivity and quality of our collections, we currently do not offer returns or exchanges. If your order arrives damaged or incorrect, please contact our customer care team within 48 hours of delivery.
WHAT IF I RECEIVE A DAMAGED OR INCORRECT ITEM?
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.
Email: cuirixofficial@gmail.com
Phone/WhatsApp: +91 84591 10089
Please include your order number, photographs, and the mandatory package opening video.
DO YOU OFFER EXCHANGES?
We currently do not offer routine exchanges. If your order arrives damaged or incorrect, please contact us within 48 hours of delivery, and our team will gladly assist you.
CAN I CANCEL MY ORDER?
Orders may be cancelled within 12 hours of placement.
PAYMENTS & SUPPORT
WHICH PAYMENT METHODS DO YOU ACCEPT?
You can pay by Google Pay, Online through Internet banking, Visa, MasterCard, American Express, Maestro, Debit cards, IMPS
IS MY PAYMENT SECURE?
Yes. All transactions are protected through encrypted payment gateways.
HOW CAN I CONTACT CUIRIX?
Email us at cuirixofficial@gmail.com or Phone & WhatsApp: +91 84591 10089 and we'll be happy to help.